Policies & Disclaimers
BOARDING
• Dog check-ins are between 6am – 8pm, Monday –
Friday and 8am – 8pm, Saturday - Sunday.
• Days in between the boarding visit include daycare at
no additional charge except for the last day.
• Standard check-out time is 12pm.
• Check-outs between 12pm – 8pm will be charged a day
of daycare per dog. Daycare packages can cover last
day of daycare if picked up after 12pm.
• Latest pick-up time is 8pm.
• Dogs are assigned kennels based on what best fits their
needs.
BOARDING NOTICES
• Holidays, peak periods, emergency situations and
weather conditions may sometimes affect hotel hours,
pricing, and availability. Certain dates may require a
minimum # of nights for boarding. Announcements
will be made as soon as possible.
• Boarding dogs enjoy normal daycare play hours even if
daycare is closed for non-boarding dogs.
THE SMALL PRINT
***Daycare packages can only be used as such, cannot be combined,
or separated, and are not refundable (unless extenuating
circumstances arise). Dogs within the same household may use the
same daycare package. Prices and/or options are subject to change
without notice.
***Dogs must board in the same kennel and live in the same
household to qualify for multiple dog discounts. Kennels are assigned
based on both the size and # of dogs boarding together. Multiple dog
discounts are only achievable if we have the proper size kennel to suit
your dogs’ needs. Boarding deposits are not required however a 48
notice is required for cancellations to avoid a fee of $20 per pet.
***As our policies and options may change from time to time, please
reach out to us if you have any questions or concerns.
***We do not offer half-day daycare as far as price is concerned, but
you are free to bring your pets within our normal daycare hours for as
short or as long as you want!
***The Woof On Cortez has staff on site between 6am and 11pm
seven days a week. Our facility is monitored 24/7/365 with security
cameras, alarm systems and fire sprinklers. Certain circumstances may
increase or decrease on site staff hours.
Furstays!™ Terms and Conditions
Your use of the Furstays Web Site(s) and Application(s) (including any booking(s) you make) are subject to the Furstays Web Site(s) and Application(s) Terms, Conditions, and Notices of Use found on this site.
Furstays!™ Best Price Guarantee
Furstays!™ guarantees that you will receive the best available price for your pet boarding booking made through our platform. If you find a lower publicly available price for the same booking, subject to the terms outlined below, Furstays!™ will match the lower price.
Eligibility Requirements:
To qualify for the Best Price Guarantee, the lower price must meet the following criteria:
Be for the same property, dates, room type, and service level.
Be publicly available and verifiable at the time of your claim.
Exclude prices offered through private memberships, rewards programs, unpublished rates, or promotional offers requiring special access.
Claim Submission Process:
To submit a claim, you must contact Furstays!™ customer support within 24 hours of booking and provide:
Proof of the lower price (e.g., a screenshot or direct link to the competing offer).
Your Furstays!™ booking confirmation number.
Claim Evaluation:
Claims will be reviewed by Furstays!™ within a reasonable timeframe. If the claim is approved, Furstays!™ will adjust your booking to match the lower price or refund the difference.
Limitations and Exclusions:
The Best Price Guarantee applies only to the total cost of the booking, including all taxes and fees.
It does not apply to differences arising from currency fluctuations or pricing errors on competitor websites.
Claims for bookings made within 48 hours of the check-in date are excluded.
The guarantee is limited to one claim per booking.
Non-Transferable:
The Best Price Guarantee applies solely to the original booking made by the guest and cannot be assigned or transferred to any other party.
Discretion of Furstays!™:
Furstays!™ reserves the right to verify all claims, deny any claims that do not meet these terms and conditions, and amend or discontinue the Best Price Guarantee at any time without prior notice.
By completing a booking through Furstays!™, the guest acknowledges and agrees to these terms and conditions of the Best Price Guarantee..
Furstays!™ Deposit and Pricing Information
A deposit, not to exceed 15 USD, may be required at the time of booking to secure the reservation and is non-refundable under any circumstances. The remaining balance of the booking price shall be payable directly to the property or facility, either at the commencement or conclusion of the stay, as dictated by the policies of the property. Payment methods accepted for remaining balance may vary by property, and it is the responsibility of the guest to confirm acceptable payment methods in advance. Late payments or failure to remit the remaining balance may result in forfeiture of the reservation, additional fees, or penalties as stipulated by the property’s terms and conditions. By completing the booking, the guest acknowledges and agrees to these terms, including the non-refundable nature of the deposit. The final price of the booking includes a compensation fee payable to Furstays and is subject to adjustments based on factors such as seasonality, promotional discounts, or current market demand. By completing the booking, the guest acknowledges and accepts that the pricing reflects these considerations and constitutes the full and agreed-upon amount due for the reservation.
Furstays!™ Cancellation Policy
Cancellations may be permitted in accordance with the policies of the property; however, under no circumstances shall any cancellation entitle the guest to a refund of the deposit paid to Furstays!™. By proceeding with the booking, the customer acknowledges and agrees to this non-refundable deposit policy.
Furstays!™ Refunds
Furstays!™ provides a satisfaction guarantee on its services. If you are not satisfied with the service provided, you may submit a request for a refund. Upon approval, Furstays!™ will issue a refund for its service fee promptly. This guarantee applies solely to the service fee charged by Furstays!™ and does not extend to any deposits or payments made to the property. By utilizing Furstays!™ services, the guest agrees to these terms.