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$70.95 - $70.95
3717 Northwest 13th Street #2,
Gainesville, Alachua, FL,
Florida,
32609,
United States
352-505-5304
12
Dog Boarding
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Prestige Pet Resort & Spa
3717 Northwest 13th Street #2,
Gainesville, Alachua, FL,
Florida,
32609,
United States
352-505-5304
$70.95 - $70.95
Anon
7
10
Furstays Official Review of Prestige Pet Resort & Spa Safety
Prestige Pet Resort & Spa in Gainesville, FL, prioritizes pet safety and has veterinary care available through its partnership with Shores Animal Hospital. However, communication gaps during emergencies or on weekends can cause concern for pet owners. One reviewer noted, "My dog was nervous, and it would have been reassuring to get updates, especially since I was out of town."
Facilities
The resort offers spacious, temperature-controlled accommodations for pets, including grassy outdoor runs. However, some pet owners have raised concerns about the lack of updates on their pet’s condition during their stay.
Amenities
Services include boarding, grooming, and veterinary care, ensuring pets have access to comprehensive care. Despite the quality of care for pets, communication issues with staff detract from the overall customer experience. One reviewer expressed frustration, stating, "I tried calling multiple times over the weekend but got no response." .
Care and Services
Pets are provided with attentive care, but customer interactions with certain staff members, including Miss Emily, have drawn criticism. Multiple reports of poor communication and dismissive behavior highlight an area in need of improvement.
Cleanliness and Sanitation
The facility is well-maintained, with regular cleaning and sanitation practices in place, ensuring a hygienic environment for all pets.
Technology and Security
While security measures are in place, the facility lacks webcams or live video feeds for pet owners, resulting in a deduction. This feature would provide peace of mind for clients, particularly when communication issues arise.
Suites
Accommodations are spacious and comfortable, featuring clean bedding and a temperature-controlled environment. However, the absence of proactive updates during a pet’s stay detracts from the overall boarding experience.
Location
Conveniently located in Gainesville, FL, the resort is accessible to both local residents and travelers.
Public Perception
Prestige Pet Resort & Spa receives mixed reviews. While many clients appreciate the clean facilities and quality pet care, recurring complaints about poor communication and dismissive customer service have been noted. A reviewer remarked, "The customer service experience was frustrating and left me feeling unheard and undervalued as a client."
Overall Impressions
Prestige Pet Resort & Spa offers quality care for pets in a clean and safe environment, but significant improvements in customer communication and service are needed. The rating of 7.0 out of 10 reflects the facility’s strengths in pet care and cleanliness while accounting for the reported shortcomings in customer experience.
Furstays Official Reviews reflect customer input, our knowledge, property visits, public information, online perceptions, and machine learning. They may contain errors or omissions. Please research independently and use your best judgment when choosing a pet service for your furry family member. Clean and spacious facilities; comprehensive pet care services. Poor communication; dismissive customer service interactions; lack of webcams.
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