Loading Reviews...
$46.95 - $46.95
109 Hughes Street,
Fort Walton Beach, Okaloosa, FL,
Florida,
32548,
United States
850-217-1455
14
Dog Boarding
2
2
2
2
2
2
2
2
2
2
2
2
2
2
Mercy's Play + Stay
109 Hughes Street,
Fort Walton Beach, Okaloosa, FL,
Florida,
32548,
United States
850-217-1455
$46.95 - $46.95
Anon
5
10
Furstays Official Review of Mercy's Play + Stay, Fort Walton Beach, FL Safety
Mercy's Play + Stay claims to provide a secure and monitored environment for pets, but concerns have been raised by pet owners about the facility's setup. For instance, one reviewer reported that their dog returned with nails ground down to the quick, bleeding paws, and inadequate attention from staff during playtime. Another mentioned that kennel areas smelled unpleasant and lacked appropriate safety measures between dogs in adjacent areas.
Facilities
The facility features an 8,500 sq. ft. indoor climate-controlled space for daycare, boarding, grooming, and training. However, several reviews criticized the boarding conditions, noting the use of crates instead of proper kennels and inadequate attention to dog comfort during their stay.
Amenities
Mercy's Play + Stay offers group play sessions, professional grooming, and birthday party hosting. Despite these services, some customers highlighted inconsistent quality, with one mentioning that dogs were left unattended in uncomfortable or unsafe conditions. ([yelp.com](https://www.yelp.com))
Care and Services
While staff are described as friendly and knowledgeable by some, numerous reviews criticized the facility's management and lack of communication. Several pet owners reported feeling dismissed or belittled by the owner when raising concerns. ([yelp.com](https://www.yelp.com))
Cleanliness and Sanitation
The facility has received complaints about odors and cleanliness standards. One customer remarked on the persistent smell of urine and filth, raising questions about the regularity of sanitation practices. ([yelp.com](https://www.yelp.com))
Technology and Security
Mercy's Play + Stay has live video feeds, but they are only accessible to staff and not to pet owners. This lack of transparency deducts points from the overall rating. ([mercysplayandstay.com](https://mercysplayandstay.com/))
Suites
Boarding accommodations use crates and walled suites, which several reviewers described as uncomfortable and inadequate for the price charged.
Location
Located in Fort Walton Beach, the facility is accessible for local residents.
Public Perception
While some reviews praise the attentive staff and playful activities, a significant portion of feedback highlights management issues, subpar boarding conditions, and a lack of cleanliness. For example, one customer noted, "The place smelled extremely bad, and my dog, who plays anywhere/anytime, pulled back and refused to go in."
Overall Impressions
Mercy's Play + Stay has potential but suffers from serious detractors, including inadequate boarding setups, management concerns, and inconsistent care quality. The facility's rating is reduced to 5.0, reflecting these issues.
Furstays Official Reviews reflect customer input, property visits, public information, online perceptions, and machine learning. They may contain errors or omissions. Please research independently and use your best judgment when choosing a pet service for your furry family member. Friendly and knowledgeable staff; climate-controlled facility. Inadequate boarding setup; poor cleanliness; inconsistent management.
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Loading Reviews...